Router Compatibility Notice - Zub Connect

Zub Connect provides SIM-based LTE/5G internet services that rely on compatibility between the network, SIM card, and customer device.

Supported Devices

  • Routers supplied directly by Zub Connect are fully supported.

  • Popular LTE/5G routers from reputable brands (e.g. Huawei, ZTE, Nokia) are generally compatible, subject to correct configuration and firmware.

Customer-Supplied Routers

If you choose to use your own router, please note:

  • Zub Connect does not guarantee compatibility with customer-supplied or second-hand routers.

  • We can confirm SIM and network status only.

  • Configuration, firmware, authentication, and hardware-related issues remain the responsibility of the customer.

Known Compatibility Limitations

  • Certain router models (including some TP-Link LTE routers such as the MR600) may experience authentication or network registration issues due to firmware or chipset behavior.

  • These issues are device-specific and are not indicative of a SIM or network fault.

Troubleshooting Requirement

When connection issues occur on a customer-supplied router, customers may be required to:

  • Test the SIM in an alternative compatible LTE/5G router, or

  • Update router firmware to the latest version recommended by the manufacturer.

Refunds and Cancellations

  • Compatibility issues related to customer-supplied equipment do not qualify as network faults.

  • Refunds are not applicable where the service is available and the SIM is fully operational.

  • Services are provided on a month-to-month basis and may be cancelled in line with our terms.

For optimal performance and full support, Zub Connect recommends using a router supplied by us.